Having grown up in Downey and remembering Chris' & Pitt's fondly I had the occasion to visit this location while back in California visiting family. It was a Friday night and I knew it would be crowded so we ordered our food over the phone ""To Go"". When I arrived I did not notice the special entrance for To Go orders and entered the main restaurant. It was very crowded with most people waiting to be seated and a few in line to pay. I got in line and when I got up to the register I told them I wanted to pick up my To Go order and was told I was in the wrong line and would have to go back outside and go to the To Go window. Now I'm all for rules and following protocol BUT, there was nobody in line behind me and nobody in line at the To Go window and my food was clearly marked in a bag just behind the cashier I was talking to. I tried to explain I was from out of town, this was a bit of a problem because the clerk did not speak much English, and I just needed my food sitting within arms length behind her. She insisted I go back outside so I spoke to the girl on the next register, who was doing nothing and appeared to be working the To Go window, and got the same answer. Figuring I was missing the ""big picture"" and that my order needed to be rung up on a special register or something I went back outside and entered through the To Go door only to be greeted by the same cashier whom I had just talked with. I asked for the manager and when she came she acted like I was the biggest bother in her life, no explanation, apology, or anything else just, ""Do you want your food or not?"" Maybe I have just gotten accustomed to better treatment at restaurants outside of California but I thought this was just ridiculous. Needless to say, I told her she could keep the food and I will NEVER eat at a Chris' & Pitt's again.
Pros: Used to be good restaurant
Cons: Everything, worst service ever!
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