The reviews here prompted me to check out Natures Realm. I called and spoke to Kevin about some work I needed done, and he asked me to fill out his online form. I did that and waited to hear from him, but I didn't so after 1 1/2 weeks I called and emailed him. He emailed me that my online form sort of fell through the cracks. He said he would call schedule a time to see me. I still didn't hear from him. I sent an email to see when he might be contacting me. He responded that he couldn't come out for another week because it was a very busy time. At this point , after 3 weeks of trying to schedule him to come out, I pretty much doubted I would hear from him in a week so I moved on. When customer service starts out this poorly I don't expect it to get any better. Maybe a $5000 job was too small. I have to say this isn't the only landscaping company like this. They seem to be looking for big jobs, and when they finish the big projects they call you 2 months later when business slows down. Guess it's just the nature of the business.
Pros: The projects on their website looked great.
Cons: Slow to respond.
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