yesterday I met with a friend for a birthday party for my daughter where she proceeded to tell me a shocking experience that befell her at a salon I had so highly recommended to her. Me and my daughter and several of my customers and friends I have referred there because of the great customer service, were completely mortified at the extent that my friend had been humiliated and traumatized. She began to tearfully to tell me of how she was charged an outrageous amount of money for just a highlight of shoulder length hair. Hair not even cut or styled. Hair dye everywhere, even on her clothes. Yet she paid and left. Only later to receive a refund of 60.00 back for a 236.00 mistake. Then to be spoke to like she was unworthy. I spoke with her again today where she said that this owner had called to harass her about the comment.
Cons: there mannerism is left to be desired
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