My diamond wedding band lost a diamond. We had purchased it in FL, but we heard good things about Grimball so we went there to get the estimate for repair. They provided an estimate and faxed it to our insurance. About 2 weeks later, they came back to us and told us the ring could not simply be fixed due to the way the ring had been made. They told us really the only option was to have the ring recast around the diamonds. This was going to cost around $900. We decided we didn't want to put this much money into recreating the ring and asked them for other options. They didn't have much to offer and my husband finally suggested returning the yellow gold anniversary band he had bought me there less than a year ago and getting a white gold one. They decided to do this by sending the ring back to the manufacturer to set those diamonds into a white gold setting which would be a cost close to what insurance had paid based on their original estimate. After they finally got the ring back, which took almost 2 months, they sent it to another customer "as they had ordered a virtually identical ring". I'm now without my wedding band (but I have the remaining diamonds from it), without my anniversary band that my husband bought me last year, and I don't have a new wedding band.
Pros: Beautiful Jewelery
Cons: Unorganized and not customer focused when there are problems.
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