My friend and I are from out of town and bought tickets (ahead of time, online) to the Felt Halloween party based on the reviews it had in the past and the way the club presented itself online. We thought it was going to be a great time. I had even called ahead of time to look into VIP tickets but my call was never returned (that should have been a red flag that this so-called ?great night club? was going to be lame). Although the Halloween party did end up being in the middle of the World Series...there was no need for the whole thing to be shut down and for $ to not be refunded in that case. I understand the game being on, it was important, but instead of having this great DJ that they promised, we listed to the game ALL night. During commercials I believe some music was played but even Boston locals were mad that the play by play was being played instead of the music. Basically, it was a bunch of people dressed and up in costumes, paying for pricey drinks, sitting around watching baseball. When I complained to the hostess she told me she couldn't do anything so I asked for a manger, she told me "they were busy with other problems". I spotted the manger in the bar and approached him with my complaint (very politely) his response "what am I suppose to do?". I told him we didn't expect anything but I just wanted him to know we were displeased with the bar and the service. He just shrugged me off. I work in the hospitality business and no matter what, you go above and beyond to make all guests happy. Even if all you can do is apologize. The bathrooms were also horrible. I bet all the celebrities that they picture on their website didn't have to go into those horrible things. Ever heard of "bathroom attendants"? Even small city Minneapolis where we're from has them in no name clubs. There was no toilet paper and no paper towels by 10:30 p.m. ...GROSS. We even took pictures of the bathrooms to show people how gross it was, ridiculous!
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