Went to this place for dinner with friends and it was a horrible experience. We had a private room upstairs as we were 11 people. Although we had reservations, the server was definitely not prepared. Had the worst service I have ever experienced here in the States. Sherrinna, the server was clueless. We asked her a few questions about several dishes from the menu and she had no idea. At one point as I was sipping on the Turkish coffee I even asked her what was in it just to test her knowledge on something as simple as coffee, and she had no clue; she actually replied ?it?s just Arabic coffee, but I don?t know what?s in it.? At no point did she offer to ask her manager or perhaps another server, just shrugged it off and left. How idiotic. Needless to say, when the bill came, I asked to have the automatically added-on gratuity removed. Although I believe in generous tipping, this was definitely fair for her lack of concern and knowledge. She should get a job at McDonald?s where no one will ask ?what?s in the fries?. My group also had to ask for extra plates and knives, for which we waited a while to receive. I left the room at one point to see where our air-headed server was, as she had not come to check on us for more than 25 minutes, and she was downstairs smoking a hookah without a care in the world. I understand it?s relaxing, but she?s there to work, or is she??? The tilapia was delicious, but too bad my stomach was churning with nerves in the end. I wish the service would have been better; perhaps my memory of the decor, food, and ambiance would not be shaded at this point. This entire experience just left a bad taste in everyone?s mouth. If I EVER set foot in this establishment again, I will request to be served by the Manager himself. No more ditzy servers to ruin what could otherwise be a joyous evening.
Pros: Great ambiance, food was delicious
Cons: WORST SERVICE EVER
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