We discovered that the drain pipes going down into the basement were corroded and leaking. We called STP Plumbing & Heating up again and the scheduled service between 2-4 the next day. I arrived home for the scheduled appointment time and Jennifer called at 2:40 to say that someone was available and was heading out. I live less than 2 miles from their STP location, so I figured they would easily be there in the next 30 minutes. At 3:58 the service truck comes rolling up out front. The plumber, Tim, comes in the house and takes a look at the sink and then goes into the basement to look at the troubled drain pipes. He determines that it's larger task than he was prepared to take on and I would need to schedule another appointment for him to come back out. If he did any work this evening, it would be considered overtime. I asked is he could at minimum give me an estimate, so I would know what we were looking at for cost. After about 10 minutes in the truck, he came back in with an estimat
more