I will start with the good about O Waters. They have great tasting, quality water and offer the cooler included in your service. If this were a quality of product review alone they would have 5 stars, but it is not. The bad far outweighs the good in my opinion. The service is too expensive (33.99 a month for all you can drink) and the customer service is poor to say the least. I tried to cancel my families service after being a customer for 5 years due to the fact that it was too pricy in my opinion. I was forced to leave a message for their ""cancellation dept"" and a call was not returned. I repeated my action the next day with the same result. I finally called in on the regular customer service line and was told that I should speak with the ""cancelletion dept"" which was apparently MIA and nobody seemed to be looking for them. In the end I never reached the rumored ""cancellation dept"" and had to call the customer service area again and insist on be helped with my cancellation. I have now been advised that I must write a letter to the ""cancellation dept"" and I will receive a call from whatever cave they are in advising me what needs to take place to cancel. I know I am being dramatic and extreme in making a point, but do you really want to do business with a company that can take your money from your bank account automatically each month but needs a letter written on a stone tablet delivered by a caveman to cancel your service if needed? I think not.......
Pros: Great product; cooler included
Cons: Everything service related
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