I brought my heels in to add new soles. When I picked up my shoes, they were damaged in places I did not have work done. To make matters worse, AMY, the owner's daughter had a terrible attitude toward me when I showed her the damage that was done. Instead of getting customer service, I got an ill mannered person telling me that I had imagined the damage and refused to take responsibility for it.\r
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To top it off, I sent my shoes to the shop in it's original wrapping and box. Amy tore the wrapping and dismissed me when I brought it up. Her response was, ""it's just paper"". My answer to her was that it was paper she didn't pay for. \r
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They need to fire AMY who is the owner's daughter and hire some better workers in the front and back of the shop. This is truly a Mom and Pop shop that you want to avoid unless you like being verbally abused!
Cons: BAD customer service, poor craftsmanship.
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