I have been taking one or both of my children to this group for about 8 years now. I love the doctors. I do not agree with the comments about the friendly staff. They appear to be overworked and short on compassion. I am extremely irritated with the scheduling system. There must be a better way. I have experienced all of the horror stories you have read about regarding trying to get an appointment. Today, I called for an hour trying to get someone to pick up. My son has had a fever all weekend, and developed a terrible cough. My choices ... 9:40 pm, or nothing. \r
The staff act like they are giving you a miracle, (which I almost believe), or performing some act of great charity by scheduling you. When I asked if there was anything else, any other way besides me dragging my sick child out at 9:40, the receptionist replied, "That?s It!"\r
Perhaps I need to switch to a not so famous group, so that I can get the care my child deserves and the care that I am PAYING for!\r
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