I remember visiting La Lanterna in the afternoons while studying at NYU beginning in 1995; reading my text books and making notes as I sip a cappuccino and devour the best tiramisu in the city (yes, it is the best). The atmosphere has such a quaint European feel. The decor is warm and inviting with traditional hard wood floors and fireplaces that add the right touch in the colder months. I have literally eaten at La Lanterna hundreds of times since 1995 and always enjoy the atmosphere of this hidden treasure. \r
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My loyalty to La Lanterna continues after 12 years. I come to La Lanterna every year (almost) to celebrate my anniversary with my partner where we had our first date in 1999. A peaceful weekend dinner is still possible.\r
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While all should enjoy this Italian restaurant and wine bar, it did come as quite a shock to have a very poor experience during my last visit a couple weeks ago. A few friends and I decided to eat dinner at La Lanterna. We sat down and immediately had the worst experience I have ever had at La Lanterna. We were not treated well and we felt uncomfortable with our waitress. Not only did she forget one of our orders, forget silverware (twice), forget her manners, she never smiled or even said thank you during our entire hour. That may seem trivial, but perhaps you had to be there. It was not enjoyable, especially at an upscale restaurant. Although our food was well salted, the owner wasted no time pouring a little extra salt on our wounds.\r
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When confronted, quite diplomatically, with our disappointment, the owner was unconvincing in his apologies and was sarcastic in his tone and words. Perhaps he thought he was lightening the situation with humor, but asking us if he ""should kiII"" our waitress didn't quite seem honest and sincere in understanding our disappointment.\r
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If it were any other restaurant I would probably never go back, but I just can't bring myself to make that sacrifice given their great tiramisu.
Cons: better customer service
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