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Horrible customer Service - Review by citysearch c | Farrelli's Cinema Supper Club

Farrelli's Cinema Supper Club

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Horrible customer Service 10/2/2007

I've been to this theater twice now, and both times the service was awful. The waiters all seem to have some kind of attitude problem. The last time I went was because my work place decided to have one of our meetings there and still the service was horrible. We never recieved refills throughout the movie except when one of us got up and took the water pitcher from one of the back far tables. Also, two people in our party had their orders messed up, one of them had to wait 30mins for them to bring back her meal and didn't recieve any sort of apology or anything. The other person, they didn't take care of til the movie was almost over. After the movie was over and we were leaving our head manager went to talk to the owner of the resturant about it and he said ""did you turn on the light?"" (which was referring to this little red light thing they give you that the servers are supposed to respond to) and we had but there were no servers out to see the red light, they were all in the back with their feet up! (I only know this because one of our other managers went storming into the back to get them to come out and get everyone who hadn't ordered water some refills) and the owner simply said ""well theres nothing I can do about it"" Which stinks because we were a company out to have some fun and they totally stiffed us. I DO NOT recommend this place as a company get together spot, or even just a place to go for a good time. It's expensive and the waiters are rude. Pros: Nice comfy chairs and good sound system Cons: expensive food, rude and unattentive servers more
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