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Poor customer service by manager Katie - Review by citysearch c | C B & Potts Flatiron

C B & Potts Flatiron

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Poor customer service by manager Katie 10/29/2007

Went to watch the Bronco game and they changed the big screen TV from HDTV to the regular TV station so the other smaller TV's would not have a 10sec delay in the sound on the smaller TV's. (We found this out because of our waiter). Everyone was watching the big screen and was asking it to be changed back. A manager was to come and speak to us. Never happened until we had to ask specifically for her. Well she came and said nothing to us but handed us the bill. No explanation. If she would have appoligized and explained the rationale we probably would have stayed. The waiter was wonderful. He should be the manager. Oh, by the way the managers name was Katie. Will never go back because of her. more
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