My bridal shower was on Saturday so we planned Friday night for a bridesmaid dinner. A couple of the girls couldn't go so it was only 5 of us. Where do I begin? I have NEVER in my life had such an awful dining experience. If it weren't for the girls making each other laugh through it, I may have cried. It took 20 minutes for the server to even ask if we wanted a drink. We noticed the wine flights on the menu and thought it was a fun idea. Another 15 minutes and the waiter came over, putting down several flights, mumbling what they were and then walking away. Another 5 minutes and he took our order, never looking up from his notepad. Our appetizers came out about 40 minutes later- with no side plates. He ran by and put a stack of them down after we were done our apps! Our entrees came out AS we were eating the apps. Our flight and drink glasses were NEVER cleared, even though we ordered, or should I say begged for, several more glasses of wine. We asked to see the manager, who said he'd been slammed with restaurant week and would try to help us out with the bill and thanks for telling him. I told him that it wasn't about money and that I wanted him to know what was going on. Not one person, including the manager, said he/she was sorry. He left the table without clearing ONE glass or plate himself. 3 food-runners came over and each took a plate. The rest of the plates and glasses remained piled on the table. We had to go to the restroom and needed a hotel room key to do so, as it was located in the radisson, which the restaurant connects with. The flatbreads and appetizers were good- or maybe we were just starving, as our reservation was for 8 PM and we weren't served until at least 10 PM. The entrees were mediocre. My friend approached the manager for a 2nd time, in which he asked for the bill and took off $100. It was a nice thing to do- but I'd NEVER return. This place will never last and just lost some potentially VERY loyal customers.
Pros: different foods to choose from
Cons: horrible service, tries to do too many different things and gets lost, food mediocre at best
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