Project estimation, installation & replacement of 4 furnaces went somewhat well, but poor comprehensive customer service was where Elmer Madrid fell short. My fellow condo owners and I are all still awaiting proper receipts for filing for the purchase and installation of our 4 new furnaces installed in late Dec. 2006. What is most frustrating though is that we are all still waiting for the official city permits for each of the 4 new furnaces that we paid $100 per unit back on 12/21/06. I have requested more than ten times over the past months via phone and email - about 1 to 2 times per month - directly to Elmer Madrid to provide us with the official city permits for the new furnaces to no avail as well as asking to when we may get the official receipts of purchase for our furnaces. Therefore, I would definitely strongly recommend against doing future business with this company, as they are unable to complete projects and have taken monies for official permitting and deceptively misused. We are very frustrated and will make every effort to communicate to the market-at-large that Madrid Heating is unethical in their business practices.
Pros: Efficiency in delivering and installing new furnaces and handling unforeseen problems relating to functioning throughout 4 condos.
Cons: Lack of delivery of permits and receipts for purchase of 4 furnaces necessary for city files.
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