I am in the military and my wife frequents -At the Beach- . I was scheduled to deploy so my wife was going back home while I was deployed, so she went to set up auto-debit about five months ago. She went to the store and filled out the paper work with the male that was working that evening. Then she went tanning that same evening. She finished tanning and left. In the upcoming weeks she went back to Washington. All the while the paper work was never processed and late fees started to accrue. When she did return back to Oklahoma after most of the summer she wanted to go tanning. She went to the store and was informed that she had racked up over $300 worth of late fees. She was surprised because it was supposed to be on auto-debit. She did not go tanning that evening because she would have to pay the erroneous charges. She then got in touch with the store manager and explained her situation. The store manager told her that her employees know the process for that paper work and did not make a mistake. She told my wife that she would have to pay all of the late fees. My wife feeling that this was unfair that the store manager feels that her human employees don?t make mistakes. The store manager then implied that my wife was the type of customer that she deals with all the time that are delinquent on their accounts. After some conversation wife agreed to pay the late fees but no longer wanted to tan with -At the Beach-. The store manager told my wife that she could pay the late fees but would not end the contract. My wife asked the store manager if there was another person that she could speak with, possibly another manager and the current manager told her "" I am the boss!"", and her only option was to pay the bill and live out the rest of the contract whether she tanned or not. That is where we are at in this moment and time. It is disappointing that in this day and age people assume the worst and will not listen to the truth sometimes.
Pros: Never any issues until we both came back to Oklahoma after my deployment.
Cons: Store manager unwilling to resolve monitary issues based on past experince with other consumers
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