I brought my heels in to add new soles. When I picked up my shoes, they were damaged in places I did not have work done. To make matters worse, AMY, the owner's daughter had a terrible attitude toward me when I showed her the damage that was done. Instead of getting customer service, I got an ill mannered person telling me that I had imagined the damage and refused to take responsibility for it.
Cons: BAD customer service, poor craftsmanship.
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