A group of 6 coworkers and I went out to Brass and all I can say is the manger that works there spoke very rude and demeaning toward my coworker! My friend had ordered the salmon and it came out not fully cooked. My coworker had a few bites off the end and when she made to the middle of the salmon it was cold. We asked our waitress (who was very nice and apologetic when it wasn't even her fault) if she could bring a manager over to the table. This manager had the worst management skills I have ever seen! This woman named "" Tammy"" actually said to my coworker that it must not of been that bad because almost half of it was eaten (with some real nice attitude) and then told my coworker that she was not going to take it off the bill. She did not even offer anything for my coworker to eat after she took the food away! After this manager embarassed my coworker she was so turned off she was not even hungry. Not only that, as I got up to go to the bathroom I saw her yelling at our waitress! \r
I work as a manager in the customer service field and I was appauled at her I would never speak to a customer like that because you better bet that after that the customer and anyone she knows would never walk in the doors of that restaurant. I just wanted to spread the word along with her.
Pros: waitress was very nice and helpfull
Cons: management is a joke
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