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Worst Customer Service Ever - Review by citysearch c | Vertical Wine Bistro

Vertical Wine Bistro

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Worst Customer Service Ever 1/31/2007

My brother and I stopped by the place because we saw how cool it looked from the outside. The menu didn't look too bad and the wine selection sounded great. When we got up to the hostess area we were standing there waiting for quite a while. Then a middle age caucasian lady (whom I presumed was the hostess) walked up to us and asked if we had reservation. We said no and she proceeded to say that the wait would be half an hour. We thought about having dinner at the bar but decided to dine in the dinning room. In less than a minute, she went from quoting us HALF an HOUR to AN HOUR wait. She then proceeded to immediately seat a couple who came in after us. Before she sat them at their table, she did tell me that I couldn't take the bifold menu sitting in the basket. Nonetheless, what would've turned out to be a nice dinner at a cool looking place turned into an experience of poor service and arrogant behavior from the hostess. If that's the image this restaurant wants to portray then they have the right person working for them. Pros: Wine selection Cons: Hostess service more
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