gave them my model # so they could order the parts. They called back, as they had written # incorrectly and needed me to call again with #. I returned call same day and spoke with woman who said that their system was down, but that she was taking down # and would make note of it in computer as soon as back up and running. This was almost 2 weeks ago and my service appt is scheduled for day after tomorrow. Get call from them this am that they never got the # and that the parts were not ordered. I gave them the # AGAIN, and now I have to wait 4-5 business days for parts and new service appt.!!!
Pros: none known at this time
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