I had no problems with this company at all when I reported my accident to them. Everyone I talked to was helpful and courteous and they went out of their way to accomodate me to get me car in for an estimate as my work schedule did not allow me to take my car to one of their places at the times there reps were there. Procedures were clear and the people I talked to were never rude. Any message I left was returned within the same day. I read these reviews after I reported my claim after hearing horror stories about other companys and was prepared for the worst. I am sure it all depends on the nature of the claim how quickly your claim gets resolved. My policy was only a week old when my car got struck and understood why they needed a police report and other docs to process my claim. I work in the customer service industry and now first hand how impatient people can be and how rude they can be if they don't get what they want when they want it. So all i can say is keep up the good work and don't let these few complainers discourage you if you have a claim with them. If you treat people with respect, they will respect you as well. May God bless all of you.
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