We hired Kramer Photographers to photograph our Wedding, and althougth our photographer was very nice, and the pictures decent, our overall experience was a total nightmare. When all was said and done, we ended up paying twice what we agreed to, photos we didn't choose were printed in our wedding album and some that we chose were omitted. (Kramer refused to rectify this and we are stuck with the wrong pictures in our book.) We showed up 15 minutes late for our consultation because of bad traffic, and were literally yelled at by a customer service rep who then refused to sit down with us, (although she did have time to yell at us some more and give us a lecture about the importance of being on time.) The entire experience was as ridiculous as it was frustrating.
Cons: Customer Service
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