I do not recommend this company to others. It took 5 1/2 months for my two exterior doors to be ordered and installed without problem--however I was required to pay 1/2 up front and was constantly badgered to pay without service completion. I had been told I would have my doors installed in early to mid-September and instead it was late October because they never put me on the installation schedule. My doors sat for 6 weeks in their warehouse even though I had paid thousands of dollars in advance and months had already passed. The workers did not use tarps on my deck and scratched and marred them, my white carpet got red paint on it due to the tarp having been used the week before at a construction site. Another room with hardwoods was not protected. The trim/finish work was not completed and we had to do it ourselves. A built-in screen they installed had a problem and was not replaced for two months. The guy who did the install came back to repair the screen two months later and actually said that he was surprised it took so long for us to get the situation corrected! (Good grief.) I tried to get help from the salesperson over the many months and he gave explanations like "we do our best" and "these things happen in the custom remodel business" like I had no awareness and should accept the situation. When I wrote the owner a timeline stating the factual account of all the problems I had and all the work I missed for repeated visits without results, he basically did nothing about it but politely tell me to contact the service department for another appointment. We have had three old Seattle houses (one was 100 years old) and done a lot of remodeling. I can honestly say I have never spent that much money and experienced such careless disregard for the customer.
Cons: Poor follow through and customer service. Lack of concern for work quality and wasting customer's time.
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