I was waiting to write my review. I sent a complaint letter directly to Harris steak house after my less than adequate dining experience. To my surprise... i promptly received a personal phone call back from the General Manager who was very apologetic about my terrible dining experience. I won't go into detail. But the long and short of it was... I felt rushed, some of the items my fiance and I ordered were sub standard and needed to be returned. Our wait staff was more or less one foot out of the door even though we were still eating at 9:30pm.
I'm sure this was a flook event. And I wish it didn't happen to me. But, I'm not sure if I would give Harris another chance and I'm not sure if I would recommend it to a friend. The General Manager did guarantee that he would correct and make the staff aware of my unhappiness. And promised me an amazing dining experience if I ever were to come back.
lastly, thank you to Harris GM for at least taking the time to call me up and personally apologizing to me.
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