I called the night of an impending ice storm, and of course the guy I talked to was booked up solid for the next two days. BUT he took the time to troubleshoot to find out what the problem with my heater could be. THEN he recommended three friends in 'the business' who might be able to help. I wanted to write this review before I forgot how kind the gentlemen I talked to (I believe his name was Jeff) was to me. If I have a heating/ac problem, this company will be the first I call.
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