I've been going to this spa since 2000 and have had great experiences as far as the facials and massages. However, just this past week when I was there for both I had a diamond necklace stolen out of the locker room. I realized shortly after I left that it was missing and called immediately. The woman that answered the phone said she was too busy to help me. I called again 10 minutes later - same response. Finally I said I was on my way back so she then looked and said she didn't see it anywhere. Nice attitude. I went back and searched myself - only 2 hours after I left. Nothing there - no other clients, hardly any staff, and no necklace. I wonder what she was so busy with? She was reading a magazine when I got there. The next day I called and spoke to the manager who wasn't there the day prior and offered a reward for the return of my neckace. She said she'd look into it and speak with everyone, but I never heard back from her. I called the next day and asked if anything had turned up, but was told nothing had been turned in. I asked the woman who answered the phone if she was told about the reward and she said, 'um?' yeah. So finally on my last day in LA I went back in to the spa and spoke with the manager and another helpful receptionist. They clearly didn't do anything to find it. And they didn't care at all. I ended up filing a police report and the officer said it was grand theft since there were so few people in the spa and it happened in such a short period. I don't want to accuse anyone of anything, but something's not right. And beyond that, the attitude of the staff was appalling. There are so many places in LA to have a massage/facial/whatever. Don't waste your money on one where the staff gladly take your money (over $250 in my case) and then treat you like you don't exist when something goes wrong.
Cons: Staff Attitudes, Watch your belongings
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