First and last visit today. My dog arrived at 6:30 AM for grooming service. 12:30 PM, I called to see why we had received no call to come and pick up "Elvis". Groomer said that it would be at the very least, two more hours. I expressed my dissatisfaction at the length of time involved, requiring "Elvis" to be caged for this amount of time. Groomer called me back and chastised me for my call, saying they "didn't deserve" to be hung up on and to come and get my dog that they refused to finish him.
PROS: Schedule person was very sweet and professional.
CONS:
more