they definitely have customer amenities down. i love the cucumber water. i have only had a massage there twice in the past year. the one on plainfield was great. her name is marie. another time on 28th street my husband and i went for a double massage, and that one was awful. the therapist had a good touch, but it was overall robotic at best. i was also confused on where to go afterwards. i haven't had other services in a number of years, so i can't speak to them.
Pros: lovely reception, wide range of services offered
Cons: expensive, sometimes impersonal inner staff
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