After being a customer of this company for 10 years and being patient with many missed pickups, etc, they missed our trash a couple of weeks ago. When I called them, they refused to come back and get it until the next week. After speaking with a manager, I was told they would come get it, and I left my trash out the entire Labor Day weekend and they did not come get it. I called the first business day, and I was treated in a very ugly manner and they made it very clear that I was not appreciated as a customer. While taking a drive a few miles around our house, we noticed that many houses were missed and their trash was left out all week until the next pickup as well. I can't imagine that all of these people would not be complaining as well! Funny thing is, a couple of years ago everyone in our neighborhood received letters from PDQ asking us not to switch to a larger or newer company, with their main reason being that they're a company that is locally owned and operated and that truly cares about their customers. They've made it abundantly clear that that's not the case. My contract expires this month and I will be finding new service -- anything has to be better than this. STAY AWAY!!!!
Pros: Picked up other things besides whats in the cans
Cons: terrible customer service and total disregard for their customer's needs
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