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Expensive & Appalling Business Practices - Review by citysearch c | Arthur Murray- Arizona Search

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Expensive & Appalling Business Practices 8/24/2006

My husband & I signed up for 3 classes. At a rate of $54 per 40 minute lesson (=$81/hour!). When we asked how much it would be to renew after our contract was up, they said $90 for 40 minute session. That's $2.25 per minute. Lawyers don't charge as much! We started to take lessons with Marcia Ellender(http://www.azdancing.com/) instead. She charges $50 for a full hour. That's 37% the cost. She was very good at identifying our weaknesses and working with us. We loved her.\r \r When we went to cancel our contract with Artur Murray it took them 40 days to process our request. Then they claimed that we owed them money! They over charged us for the cancellation fee (as documented in their own contract). And charged us twice for a class we never took! It was utterly appalling. We still haven't gotten our money back.\r \r When you call to complain they are off at a competition or out sick. It's impossible to get anyone who can help you.\r \r These people are more interested in training for more
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