If Teak wishes to continue to thrive in Mt. Adams or anywhere, they better learn the meaning of customer service and hire a new manager before he alienates all of their patrons. This past weekend, dining at Teak proved the worst and most absurd dining experience of my life, as well as for 14 other friends. With a reservation at 8:30, it was an hour later before we were finally seated, but this is minor in comparison to the rest of our experience. We got drinks and ordered. Four people in our party got sushi, one of which got it as her meal. Our server told the sushi orderers that it would be a little longer for the sushi; little did we realize what a little longer really meant. Well over an hour later, our entire party had eaten, had their food boxed up and still she sat waiting for her meal. She didnt even get her Soy Bean appetizer until we were all nearly done, which I understand only requires 5 minutes in boiling water. And, her mediocre sushi took an hour and 15 minutes. We asked to speak with the manager, who was inattentive and cowardly avoided our table until the girl left sitting hungry went downstairs to the bar herself to seek him out. He said hed be up to speak to our table and still leisurely took another 10-15 minutes before approaching us. The manager and the server were not apologetic at all. They said that they told us it would take a little longer when we ordered. Well, when I hear that, I suspect 10 minutes longer, not an hour and 15 minutes. Had our table known, I can say with confidence that the sushi orderers would have not ordered sushi and would have ordered something, anything else. In fact, the manager, who got agitated and even raised his voice to the point where we had to ask him not to yell, felt we should be gracious that he took 50% off the sushi. In all honesty, I feel that the girl left sitting hungry for over an hour should have received her meal free. Call me crazy.
Cons: Service
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