Couldn't believe, after all of the times I have taken my '97 Jeep Cherokee to these guys and spent tons of money, that they would come up with policies that totally take advantage of a customers trust. A transmission problem that took 5 minutes to diagnose (by another shop) and left me without the use of my car for a full day, cost me $125 and was told that I had to take the car somewhere else. Why you ask? Because I told them from the beginning that I was not going to pay for a new transmission when the problem only required a $170 part. My experience was totally frustrating. Will never darken their doors again. Needless to say that I never got a response from their online survey.
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