Kim Kessler's dedication to her patrons is high up and until the point that she receives payment. Upon receiving full payment, Kim Kessler was completely unaccomodating and did not fulfill her contractual agreement to produce the custom-ordered dress that my wife originally intended. She used in wrong fabric, which she admitted to and then later denied. Furthermore, the dress that she made did not fit and was not complete (one week prior to the wedding). She held closely to her policy that no refunds were allowed, in spite of the fact that the dress was not what my wife ordered.
Pros: she is great at providing unacceptable service and a poor product that would look tacky in a courthouse
Cons: completely unprofessional;
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