When I called Wally, I was simply a stranger with a sad story: several years ago, amidst regrettable circumstances, I lost my mother's diamond earrings... simple round cut studs that were one of my few remembrances of her. This year, my husband asked to replace them for my birthday. After he'd been taken for a ride and puchased some low quality diamonds from a mall jeweler, I returned the overpriced pair and called Wally. From the onset, Wally's kindness, courtesy and professionalism sparkled. I told him the carat weight, cut and budget limitations I preferred to work within. When my husband and I arrived (on a Sunday!), he arranged a variety of stones for me to choose from. I got a pair of beautiful, wedding-ring quality stones for just a little more than my husband had paid for the mall ripoff. My husband was thrilled! Additionally, Wally arranged to have my engagement ring appraised, and even gave me a loop to keep for my entomological enjoyment :) He's a lovely person, and I'm grateful for the consideration and professionalism he showed us. Thanks to Wally, it was the best birthday in many years.
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