I have to share the most dissapointing and unprofessional car service experience of my life (50 years). First of all, if you are counting on having any sort of accurate accounting of the work that actually gets perfomed on your automobile, then you'd better go somewhere else (because you won't get it at Fred's.) Moreover, in Fred's mind, it's not even important for you to worry about it. This statement came after incorrectly invoicing me for multiple brake jobs (on my BMW 740il) - where it was (and still is) impossible to understand exactly what work had actually been perfomrd. In addition, after leaving my car with Fred all day, to have the brake work performed, it was then necessary to bring it back and leave it for another full day, to have the some of the work redone. In regards to both of these issues, it's Fred's opinion, that this is just the way it goes sometimes and I should just be happy and go away. Well, I'm going away alright - frustrated, short cash from missing work, and still without the proper documetnation to place in my service history records. I can only hope that the brakes actually work.
Cons: Unprofessional, Rushed, Poor Customer Service
more