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poor customer service - Review by citysearch c | Waterfront Hotel - JDV by Hyatt

Waterfront Hotel - JDV by Hyatt

Claim

poor customer service 8/13/2006

while the hotel staff was mostly friendly we had reservations for almost two months before showing for a wedding party only to find they had booked the rooms we had been prommised and in attempt to fix there errors decided to put the four brides maids in a smalll one bed room and informed us the boooking agent lied and there was no bridal suite in the hotel for the bride and groom and the price of the rooms quoted to us had been changed and we were asked to pay more for the smaller rooms then we were quoted for the larger ones, I would not recommend making reservations at this hotel your better off just arriving in person and attemping to getting at least a bed to sleep in more
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