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Unprofessional, Deceiving, & Mislead - Review by citysearch c | Pep Boys

Pep Boys

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Unprofessional, Deceiving, & Mislead 7/1/2006

I handed employee #1, in the tire department a paper of the name and size tire that I wanted to buy. Employee #1 asked me if I wanted to buy the more expensive tire that I had asked for. I said no thank you I will take the $36.00 Futra. When I returned home I notice that the tire was in deed not the tire I had requested for in writing. When I returned to the store employee #2 informed me that the Futra tire was discontinued and that is probably the reason why he gave you the Cornnell. Employee #1, sold me what he wanted to sell me.Employee #1, did not inform me about this discontinued tire.Employee #1, told me that their were no more tires at any other store and either keep the one he sold me or get a refund and the blown out tire will be return.Employee #2 told me that he found a Futra tire in the Granada Hills store and for me to leave my car overnight. I did.The next day, spoke w/employee #1...and asked me what happened? I explained the above stated and responded by telling me "you more
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