I was planning to buy quite a bit from Best Buy in Bridgeton, MO this summer. A little thing like a wireless router purchase will cause me to never return again (Friends and family will definately know as well). SOAPBOX OVER!!!!!I bought a router from Best Buy for 49.99 on 6/27/06. I went to Office Max right after Best Buy for other purchases and found the same router for 39.99 and did not purchase. When returning home the same day, I called Best Buy's Customer Service in Bridgeton, MO and explained the situation of just purchasing a router and finding one $10 cheaper from a competitor. Best Buy's customer service in Bridgeton, MO informed me to print the $10 cheaper router offer from Office Max that had a sale until July 1 and be sure you brought in to Best Buy no later than 7/27 for a $10 credit. I did just this. \r
Today (7/27) I waited in line for 15 minutes. There was no one in line!!!! Finally received help from someone and she went away for a while to clear it with someone in back. The gal had the paperwork to process the simple $10 refund and told me she only needed a sign off from Courtney (who took her sweet time finishing fun conversations with employess and very slow to respond). Courtney stated she was an ""acting manager"" and said that she needed me to tell her a name of who I spoke to on 6/27 in order to get the $10 back. Since I could not recall a name, she said....so sorry (as if I was not telling the truth!!!). I requested to speak to a manager and she said all were in meetings. Courtney said that I was misinformed on being able to be reimbursed from a member of Best Buy Customer Service on 6/27. As an ""acting mananger"" Courtney perfomed poorly and should be trained in the area of CUSTOMER SERVICE. Recognition that a silly $10 reimbursment will loose Best Buy several thousands of dollars from me and family. I do plan to contact the Better BB if there is no resolution.
Pros: Nothing
Cons: Customer service and employees do not get it and are NOT HELPFUL AT ALL. Will not return.
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