I placed an order online. Since the order had not been received after 5 days, I called Baklava Factory and was assured that the order would be sent that day. After several follow-up emails (I did not receive any response to my emails) and several telephone calls, the order that was indeed shipped 5 days after I ordered it arrived 3 weeks later (my friends received a gift of 3 week old baklava). I spoke to the manager or person in charge who told me that this was not his problem as Baklava Factory did their part - they shipped the order. I was also told that I should contact the postal service and try to get my money back. The order was not re-sent and the charge to my credit card was not reversed. I paid for shipping and 3-week old baklava which was thrown away.\r
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ONLINE BUYERS BEWARE!! I do NOT recommend Baklava Factory!!
Pros: None whatsoever
Cons: Horrendous customer service and business practice
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