HORRIBLE experience. Started out good because everyone seemed so nice, friendly, and honest, but went rapidly downhill when i went to pick up my car and noticed a NEW dent and several accompanying scratches that they refused to accept responsibility for. They even seemed outraged (actually ""offended"" was the word the owner used) that I was accusing them of being dishonest, although I never attacked them -- I just wanted to know why there was a new dent that I had no idea about! Oh and their ""records"" showed they had contacted me about the 2nd dent and I had told them not to repair it. BS! I never got a phone call nor a message about that dent. I had no idea about it until I picked up my car the first time. And when I noticed it then and asked them about it, they ""conveniently"" could not find the check in sheet. uh huh. It ended up costing me $800 out of pocket to fix (this is after they reluctantly agreed to pay for half, which meant it supposedly cost $1600 total). They pride themselves on being more expensive, saying it's worth it because the quality of work is superior. I knew this going in but i thought it'd be ok since insurance was covering the initial repair, but i'm now $800 poorer. Yes, my car looks nice and new again (except for a nick on the corner of my supposedly brand new rear bumper. Since I'm not THAT picky, I let it go. But the new dent that they caused, I couldn't overlook). Oh and the owner said that she charged me a cheaper labor rate for the new dent, but when I checked the invoice against the 1st repair, same exact labor rate! STAY AWAY FROM THIS PLACE. I'm not the only one who's had a bad experience.
Pros: Independent shop, wide assortment of magazines in the waiting room
Cons: Not reasonable, dishonest, expensive
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