When we reserved, they said that we could not check in until the afternoon, very inconvenient! Check-in was chaotic. They had to keep our vet info b/c they couldn't make copies. We requested that our dogs be bathed before we pick them up. They said that it would be late on the day of pickup, and they verified my cell number to call when they were done bathing them.
Pros: Looks nice from the outside.
Cons: Rude owner. No real customer service. Please don't keep my vet records.
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