I ordered a part from this place and previously gave them model number and a description of the part. The parts counter lady went ahead and looked it up on the computer. After 10-15 minutes, she still couldn't find it, so the co-owner came over and assisted her. I told them several times the part I needed. So, I was called several days ago and told that my parts arrived. When I showed up, the same two people were working that day (co-owner and parts counter person). They had ordered the wrong part by a long shot. The part they ordered didn't even come close to the one I requested. Then they proceed to tell me that there's no refunds on special order parts. I responded ""I told you guys the part I needed many times. I'm not the one behind the counter, so it's up to you to get your parts straight."" So the co-owner comes over and says the same thing, but then says ""You need to give us the right model number when ordering parts."" I responded ""I did!!"" So she snapped back saying ""I'll refund you your money"" (which was a small amount). I told them that it wasn't amount the small amount of money, but rather the principle of me driving a long distance to find out they ordered the wrong part. When they did look up the right part, it wasn't in-stock, so I would have needed to drive back down there AGAIN. I argued with them saying it's not right to place the blame on the customer when they were at fault. I tried to reason with them, but the co-owner quickly proceeded to insult me saying ""I don't know if you have anything better to do with your time, but I have a lot of work to do."" I argued some more saying I just wanted an understanding of where I'm coming from, but I didn't get that. They kicked me out of the store and refused to order any more parts for me. This business blames their customers for their own mistakes and even insults them! South Jersey Mowers in Maple Shade, NJ needs to learn some customer service skills.
Cons: Insulting staff, customer service and parts counter skills lacking
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