I took 7 friends to Nami for my birthday. We hadn't made a reservation as our plans weren't concrete. However, the hostess agreed to seat us. After being seated we were promptly served warm, damp towels. That is where the promptness stopped. It was at least 30 minutes before our drink orders were taken. It was another 15-20 minutes before the drinks arrived. Only then was our food order taken. Our appetizers arrived another 30 minutes later- edamame and pan seared veg. dumplings are hardly time consuming to prepare. It was at least 30 minutes later that half of our entrees appeared. Half. For 15 minutes 4 of us sat with our food cooling while the other 4 waited patiently for their meals to be served. Not once during the entire experience did our waiter express any apologies or concern for our satisfaction. More upsetting was his blatant rudeness toward my guests when they inquired about menu details. If our impromptu arrival was unwelcome, we would have preferred to have been turned away. The neglectful and sub-par service we received as a result of being seated was unwarranted. I respect my friends and enjoy celebrating my birthday. I won't be celebrating at Nami in the future.
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