First: they offer shuttle service - a guy comes by to pick you up or drop you off wherever you need to be. I wouldn't recommend abusing it - it's not convenient for them and it keeps them from having as many guys as they need to work on the vehicles they've got in - but it's incredibly handy and saved my neck while the car was in the shop.
Pros: Great service.
Cons: Didn't fix it right away - but it wasn't a quick-fix sort of problem.
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