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Most unprofessional two faced mngmnt staff in East Tennessee - Review by citysearch c | Copper Pointe

Copper Pointe

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Most unprofessional two faced mngmnt staff in East Tennessee 7/25/2006

AVOID This mildy mold hole if at all possible! My timeline of being crapped on: 3 Months before I moved I asked the ASSISTANT MANAGER Jimmy (you would figure he knows what he is talking about) about breaking my lease (couldn't wait the extra two months to break free). I asked what all fees I would expect and what I would need to do in the way of cleaning (I lived in an unrenovated apartment. He said I shouldn't have to worry about painting, especially if it can be covered by one coat. I asked him SPECIFICALLY about paying back my concession. He said I wouldn't have to since I lived their so long. 2 months before I move out I give formal written notice to Jimmy. On it he writes all my fees as being 610 for breaking the lease. Nothing about a concession, nothing about withholding some of my deposit (which was 150 according to my lease) 1 Month before I move out someone comes to inspect my apartment. At that time Kim (their renovations specialist) about painting. She says, don't worry about the walls, but paint the black border because it will probably take more than one coat. The day before I am supposed to turn in the keys I paint over the black border as requested by Kim. The day i turn in the keys I am told by Bethany (leasing consultant) that I will have to paint or pay 150 charge. When we questioned Kim about it she said we heard her correctly, but their was a misunderstanding. What she meant was "if you don't mind paying a fee". So we paint to avoid the charge and at the end we get a copy of our "charge sheet" from bethany. The VERY FIRST LINE is "Provided you have occupied your apartment for at least twelve (12) months, management shall asses NO CHARGES for the following: Painting of Walls. We then get the final statement and they are refunding half of my deposit and then charging me for my concession. So little room, so many complaints, but in the end all I can say is AVOID AT ALL COSTS. Pros: I no longer live their Cons: Just about everything else more
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