After taking a computer in for repair that belonged to my client and was under warranty, (the PMU needed replacing and a system re-install stalled in the middle because of the faulty PMU) \r
they said they would call when it was done. They didn't. WE called and wanted to know if there was a system on there so the computer would work when she got it back. They said we'd have to wait to talk to the tech person who came in later (after 2)...at 3 PM we called and found out the tech person was on a housecall because ""that's a paying customer."" My client went to pick up the computer (they never had the tech person call as I and my client separately requested) and although the hardware may have been fixed, the software was not because they were unsure about being reimbursed by Apple for the software repair. Also, they never said what they did to the machine...which was NOTHING! It still has the same problem it had before.\r
I will go to the Apple Store in the future and forget this place. (The Indian people answering the phones had such thick accents, it was hard to understand them.)
Cons: BAD customer service and communication.
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