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Customer service poor; live mariachi's TOO LOUD. - Review by citysearch c | Los Arcos Mexican Restaurant

Los Arcos Mexican Restaurant

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Customer service poor; live mariachi's TOO LOUD. 6/9/2006

The food, while not outstanding, is good and the prices are fair. This was a first time visit to this restaurant which is rated fairly high and does a very good business. We had a party of 8, including two grandmothers who are both in their 80's, but the lower limit for reservations is 10 and everyone else is ""first come, first serve"" - understandable. After waiting for 45 minutes we inquired about how long it might be before we could be seated and were told they were clearing a table for us as we spoke. After waiting an additional 20 minutes we inquired again and received the same response. We were seated 10 minutes later and were finally offered water (we had menus) 10 minutes after that. We finally placed our orders 20 minutes after being seated. (Chips and salsa but no water or drinks... great deal huh?) At least two groups of 8 arrived after we submitted our name but were seated before us (yes I count members of other groups). Pros: Food OK and fairly priced Cons: Don't believe "first come, first serve" seating policy. more
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