Incompetence by the receptionists and even some staff are sadly becoming a headache at this spa. I have been going here for the last several years and it is longer a place you can feel relax.The receptionists are very unprofessional, my most recent appointment was changed without my notice when I arrived and there was no phone call or even an apology.The staff vary widely in quality some are good but it many good therapists no longer work there. The interior has aged and is hardly close to its proclaimed status as a 'premier spa'. You pay for quality at this spa, but unfortunately you rarely get it.
Pros: once had good service
Cons: rude staff, below average appearance of spa
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