I have shopped for rugs at Cooper's in the past and ended up going to another shop to buy. They have kind of a haughty attitude, though their rugs are beautiful and they have a huge selection. Prices are huge to match. \r
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I've also been to a bunch of their auctions and though it's fun to look at the array of high-end stuff, the sales are actually not run very well and I suspect are not 100% honest. If you go, keep your eyes wide open and make sure you preview carefully.
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