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Lunch was good - Service needed work - Review by citysearch c | Capital Ale House

Capital Ale House

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Lunch was good - Service needed work 5/24/2006

Our food was outstanding. However the service was less than desirable. A hostess spilled food on the back of a member of our party and did not acknowledge it. When reported to another server, a half-hearted apology was made with an offer to clean the shirt. Nine persons in our party saw her look at his shirt when she spilled it on him and do nothing about it until we complained. The offer to clean the shirt was ridiculous. We will definitely think long and hard about returning, even though the food was excellent. The word of mouth from this experience has already taken on it's own life. Our waiter was overworked. He had too many tables to adequately give attention to our party of nine. Pros: Good Food, Menu variety was good Cons: Not so good service, Less than honest host more
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